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Under the supervision of the Director of Information Technology, the Manager, Infrastructure & Operations is the principal architect for the delivery of shared information resources that serve the entire ºÚÈË̽»¨ community.  This position is responsible for managing the overall design, operation, security, and support of the IT infrastructure.  The Manager, Infrastructure & Operations manages and coordinates the activities of the Infrastructure & Operations team.  Partnering with students, faculty, and staff, this position ensures a successful IT experience while maintaining the highest level of customer satisfaction. 

Primary Responsibilities:

• Supervise and mentors the Infrastructure & Operations Team.
• Ensure service level agreements are maintained.
• Design, implement, manage, troubleshoot, and maintain ºÚÈË̽»¨â€™s servers and network infrastructure, cloud hosted (SaaS, IaaS, PaaS) systems, and virtualization platforms.
• Develop and maintain server and network standards, policies, documentation, and procedures.
• Develop a security framework to ensure information security and privacy.
• Provide technical support in person and by telephone, video conference, email, or through a remote support session, while delivering exceptional customer service.
• Create, update, prioritize, and track customer problems using a ticket system.
• Follow and maintain Information Technology policies and procedures.
• Design, implement, and monitor security measures for the protection of the server and network infrastructure.
• Manage, troubleshoot, and maintain Microsoft 365 and Active Directory, backup system, VOIP system, and physical security (access control, surveillance) systems.
• Design, review, and execute system and configuration backup and disaster recovery plans and procedures.
• Ensure business continuity by maintaining configuration files, design documents, and recovery procedures for all ºÚÈË̽»¨â€™s network and server systems.
• Research current and emerging technologies.
• Monitor and reports the health and stability of all server and network operations.
• Serve as primary person-on-call for all network and server related issues.
• Establish and maintain relationships with vendors and consultants and utilizes their expertise to accomplish strategic information technology objectives.
• Work with other Information Technology team members to acquire cross functional knowledge transfer and provide back-up capabilities.
• Monitor the health and stability of all Information Technology services and issues timely alerts to affected customers if issues arise.
• Complete ongoing training to stay alongside product, service, and policy changes.
• Collaborate with the entire Information Technology team to ensure the delivery of services.
• Assist with special projects beyond the normal scope of daily duties.
• Maintain hardware and software inventories.
• Maintain a positive, helpful, and constructive attitude and work relationship with students, faculty, staff, and the ºÚÈË̽»¨ community at large.
• In addition to the responsibilities mentioned above, the individual has the responsibility to carry out unique tasks as requested by their superiors. 

Minimum Job Requirements:

• Bachelor’s Degree and 5 years of relevant experience, or equivalent combination of education and experience.
• 5 years of relevant work experience in a technology support role.
• 1 year of relevant work experience in a supervisory role.
• Expertise in Microsoft Windows Server.
• Expertise in Microsoft Azure.
• Expertise in VMware.
• Expertise in Networking (wired and wireless).
• Experience in Microsoft 365 and Active Directory.
• Experience in next-generation firewalls.
• Experience in Hyperconverged systems.
• Experience in cyber security.

Knowledge, Skills, and Abilities Required

• Excellent organizational skills, including the ability to prioritize and to manage multiple tasks simultaneously.
• Outstanding oral and written communication.
• Outstanding attention to detail.
• Analytical and technical problem-solving skills.
• Strong computer and networking background.
• Interest and ability to learn other technologies as needed.

Work Environment:

• The Manager, Infrastructure & Operations may be required to work in various conditions, including indoor and outdoor settings, and may be exposed to noise, dust, and varying temperatures.

Physical Requirements:

• Ability to lift 50 lbs.
• Frequent standing, walking, bending, and climbing. 

Salary: $145,000/year

To Apply: Please send a cover letter and resume to jobs9@swlaw.edu to be considered for this position.